Managed IT Services

ESCAPE IT’s SMB packaged IT support services are designed specifically for small and medium sized businesses that require proactive monitoring and maintenance of their IT systems. It is ideal for those organisations that need the reassurance of preventative maintenance and an IT helpdesk plan but don’t necessarily have the internal resources to manage the process.
ESCAPE IT’s Packaged IT Support Services is made up of two key elements:-

  • A detailed Preventative Maintenance Support Package
  • Access to ESCAPE IT’s  local IT Helpdesk (open from 8.30 – 5:00pm Monday to Friday)

ESCAPE IT’s Packaged IT Support Services preventative maintenance component is available in three service levels.

  • GOLD
  • SILVER
  • BRONZE
  • CUSTOM

Each service level incorporates a comprehensive array of preventative maintenance features; you simply select the level that’s right for you.

Key features include:

  • 24hr Monitoring of Servers & Routers
  • Virus and anti-spam protection management
  • Available Disk Space Checks
  • Services Uptime Reporting
  • Storage and Log File checks
  • Critical Updates and Patches to Servers
  • Fully Documented Updates
  • Site Summary Documentation
  • Remote Desktop Support
  • Annual On-site IT Management Meetings and reviews
  • Network Diagrams
  • Nominated Client Manager
  • Monthly Billing
  • Access to ESCAPE IT’s IT Helpdesk
  • Access to Specially Discounted Rates

If you would like to know more about our SMB Packaged IT Support Services please call ESCAPE IT on 08 8125 0999